INNOVATIVE TECHNOLOGIES IN THE SERVICE SECTOR: HOW ARTIFICIAL INTELLIGENCE IS CHANGING THE TOURISM INDUSTRY
- 1. Teacher of SamIES
- 2. Student of SamIES
Description
The rapid evolution of artificial intelligence (AI) has significantly impacted various sectors, with the tourism industry being one of the most affected. This paper explores the innovative technologies transforming the service sector, focusing on the role of AI in the tourism industry. It highlights how AI-driven tools and systems are reshaping customer experiences, enhancing operational efficiencies, and optimizing business models. From personalized travel recommendations to AI chatbots and virtual assistants, AI has introduced efficiencies that cater to the growing demand for more seamless and customized travel experiences. This paper also examines the challenges faced by the tourism sector in adopting AI, along with potential future developments.
Files
535-540 Nasirov D.pdf
Files
(359.2 kB)
| Name | Size | Download all |
|---|---|---|
|
md5:611572027a65dc7d69a1c6259542a899
|
359.2 kB | Preview Download |
Additional details
References
- 1. Tussyadiah, I. P. (2017). The influence of artificial intelligence on the personalization of tourism experiences. Tourism Management, 58, 351-360.
- 2. Guttentag, D. A. (2015). The role of AI and machine learning in enhancing personalized tourism services. Journal of Travel Research, 54(5), 665-680.
- 3. Gentsch, P. (2018). AI in Customer Service: Chatbots, Virtual Assistants, and Beyond. Springer.